John Lewis stores will charge £10.95 ($14.15) to fix small rips and tears, £28.50 for a broken zipper on items like cushion covers, and £99.95 to restore a handbag.

Retailers hate returns; consumers need them. Is it possible to reconcile the two?

Making in-kind donations is good for the planet, good for the bottom line, and good from a public relations perspective.

Over 90% of U.S. and U.K. online shoppers said they're concerned about a host of factors that come with buying from a seller in a different country.

Claims and appeasement fraud surged by 1.5% year-over-year in 2023, with retailers estimating that 10.5% of all return claims were fraudulent.

Over the last year, 73% or merchants saw impacts to their businesses from international shipping problems such as delays, damaged products or theft.

Out of 8,000 consumers surveyed, 63% said they took some sort of negative action after encountering delivery problems.

Second-hand e-commerce has witnessed something of a boom period in recent years, fueled largely by changing consumer attitudes towards affordability, longevity, sustainability, and effectiveness.